Refund and Returns Policy

What shipping methods do you offer?

We offer a variety of shipping methods to cater to your needs, including:

• Standard Shipping

• Expedited Shipping

• International Shipping

 

What are your shipping rates?

Our shipping rates vary based on the following factors:

• Flat Rate: A consistent rate regardless of the order size.

• Weight-Based: Rates determined by the weight of the package.

• Destination-Based: Rates calculated based on the delivery location.

We will always work with our partners to provide you the best available shipping rates that beat the competition. Please keep an eye out for the top banner of our website as we regularly have free shipping promotions.

 

What is your processing time before shipping an order?

Once your order is placed, we strive to process and dispatch it within 1-2 business days.

 

Do you offer free shipping? If so, under what conditions?

At times, during certain promotions, yes, we offer free standard shipping on orders over $150 within Canada.

 

What countries do you ship to?

We proudly ship to all provinces and territories in Canada. Unfortunately, we do not ship to other countries.

 

Do you offer tracking information for orders?

Absolutely! Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your package’s journey.

 

What is your policy on lost or damaged packages?

At AEDauthority.ca, we prioritize your satisfaction. If your package is lost or arrives damaged, please contact our customer service team immediately. We will investigate the issue and offer a suitable resolution, which may include a replacement or refund.

Returns Policy

What is your policy on returns?

We accept returns within 30 days of the purchase date. If you are not satisfied with your purchase, please contact our customer service team to initiate the return process.

 

What condition must the item be in to qualify for a return?

To be eligible for a return, items must be:

• Unopened

• Unused

• In their original packaging

   

Who is responsible for the cost of return shipping?

The customer is responsible for the cost of return shipping unless the item was received defective or an incorrect item was shipped.

 

How will refunds be processed?

Refunds will be processed to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.

 

Are there any items that are not eligible for return?

Yes, items that are marked as “final sale” or “non-returnable” at the time of purchase are not eligible for return.

 

What is your policy on exchanges?

We offer exchanges within 14 days of the purchase date. If you wish to exchange an item, please contact our customer service team. The customer is responsible for the cost of shipping for exchanges unless the item was received defective.

 

Do you offer any guarantees or warranties on your products?

Yes, all our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product. Please refer to the product description or contact our customer service team for specific warranty details. You’ll find that most of our products come with extensive warranties due to the product being life/health related.